Refund Policy

💳 Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

⏱️ Refund Eligibility

You may request a refund if:

  • The item is damaged, defective, or incorrect

  • The refund request is made within 14 days of delivery

  • The product is unused, in original condition, and in original packaging

🚫 Non-Refundable Items

Refunds will not be issued for:

  • Used, worn, or damaged items (not due to our error)

  • Items marked as final sale

  • Digital products or gift cards

  • Refund requests made after 14 days

🔄 Returns Before Refund

  • Items must be returned and inspected before a refund is approved.

  • Once approved, refunds are issued to the original payment method.

💰 Refund Processing Time

  • Approved refunds are processed within 5–7 business days.

  • Bank or card providers may take additional time to post the refund.

🚚 Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), we cover return shipping costs.

  • If the return is due to customer preference, return shipping costs are the customer’s responsibility.

❌ Order Cancellations

  • Orders may be canceled before shipping for a full refund.

  • Orders that have already shipped cannot be canceled.

📩 How to Request a Refund

To request a refund, contact us with:

  • Order number

  • Reason for refund

  • Photos (if item is damaged or incorrect)

Email: support@yourstore.com

🤝 Our Commitment

We are committed to fair and transparent refund practices and always aim to resolve issues quickly and professionally.